This policy provides detailed information on how Komatsu Forest deals with Personal Data and covers all companies that are part of Komatsu Forest (hereafter referred to as "Komatsu Forest" or "we").
Scope and purposeThe purpose of this policy is to provide our current, past and future customers (collectively, "customers" or "you") with information about how and why we process your personal data, what personal data we process, how long they are saved and how to request that your Personal Information be corrected or deleted. This policy may be updated, and the latest version is always available on our website.
Who is the Personal Data Controller?Komatsu Forest (a Swedish legal person with organization number 556079-5949) is the Personal Data Controller and responsible for the personal information we collect online as well as offline.
However, each company within Komatsu Forest is generally responsible for marketing, sales and customer relations, as well as for market-specific products and services in each market. These companies are the Personal Data Controller for the processing of Personal Data, done for these purposes.
If you have questions regarding how your dealer or Contractor process your personal information, you should contact them directly.
How and on what basis do we process your Personal Data?
We are aware of and appreciate that you have trusted us with your Personal Data and we will strive to protect your integrity. We strive, whenever possible, to design our services so that you can choose if you want to share your Personal Data with us.
We collect Personal Data so that we can;
- provide you with products and services, including to check if you are entitled to certain purchases and services, and to offer you extended offers and experiences
- provide information about updates or changes regarding our products and services, including but not limited to, changes to our terms and policies
- offer service and services for your machine
- provide information about product development, for example, to improve machine performance, quality and safety
- meet legal requirements or requests from authorities
- inform you of new products, services and events
- evaluate and improve our offer and our communication with customers and stakeholders
- meet legal requirements or requests from authorities
- conduct market research
- conduct analysis and customer profiling conducted by ourselves and our selected suppliers
Komatsu Forest will only process Personal Data that is correct, relevant and necessary in relation to the purpose for which they have been collected. We try to de-personalize your Personal Data if a function or service is obtainable with anonymous data.
What kind of Personal Data do we collect?
You may provide us with information about you or your machine when using Komatsu Forest’s services inside or outside the machine or in other contacts with Komatsu Forest, for example through our websites. We may also obtain such information from our authorized dealers and contractors or other third parties.
Such information may be:
- Your contact information (name, company, address, phone number, e-mail address, etc.)
- Demographic information (age, gender, occupational role, etc.)
- Personal information (date of birth, how you prefer to be contacted, etc.)
- Machine Information (model, serial number, purchase date, service history, etc.)
- Information related to the purchase and use of our products and services (customer preferences and settings, purchase history, etc.).
When do we obtain consent?If required, we will obtain your consent before collecting or using your Personal Data. The request for your consent must be clear and specific and provide you with a reasonable basis to make your decision. We make sure that you can actively consent in a clear and specific manner. It is voluntary to consent, and your consent can always be withdrawn, for example by terminating a particular service or contact Komatsu Forest at the address specified in the last section of this policy. In case a consent is not given, it can entail that services or parts of services cannot not be used.
Collection and use of logged data may be necessary when technicians diagnose and correct errors in service and maintenance of machines as well as in handling Komatsu Forest warranty commitments or compliance with legal requirements.
Services provided by third partiesYou may access applications and other services connected to the machine but provided by third parties, which may require, for example, the transfer of location data and other machine-recorded data to this third party. Komatsu Forest is not responsible for the collection or use of Personal Data in third party applications or services, and recommends that you carefully review the terms and conditions. If you have questions regarding the use of your Personal Data by any third party, contact the third party directly.
How do we handle Personal Data within and outside the EU / EEA?Komatsu Forest handles Personal Data within the EU / EEA and in case of a transfer of Personal Data to a territory outside thereof, Komatsu Forest will ensure that there is a legal basis for the transfer in accordance with applicable data protection legislation.
How can you end our processing of your Personal Data?In most cases, you can terminate our processing of your Personal Data by updating your preferences, terminating a particular service, or withdrawing your consent to the treatment/processing by contacting Komatsu Forest as specified in the last section of this policy or in other ways which we may have informed you of.
However, you may not, in general, unless compliant with applicable law, decline the processing of your Personal Data in relation to:
- Information related to security
- Information we handle to comply with legal obligations
For how long do we keep your Personal Data?
How is the quality of the data we collect safeguarded?
With whom may we share the information?
We may also share your Personal Data with an authority if we are required to do so by law, or if you have agreed that we may do so.
To the extent that such sharing takes place, Komatsu Forest has taken all reasonable legal, technical and organizational measures to protect your Personal Data against accidental or unauthorized destruction, accidental loss or alteration, unauthorized disclosure or access and any other unauthorized forms of treatment.
In what manner is your Personal Data used in Marketing?
We will not sell your Personal Data to third parties and we will not share your Personal Data with third parties for their marketing purposes.
How do we handle Personal Data on the Web and in Cookies?
Right to extracts, correction and deletion
You are entitled to request information about (i) what Personal Data related to you we process, (ii) where Personal Data is collected, (iii) Purpose of the Treatment and (iv) with which recipients or categories of recipients the Personal Data is shared.
You also have the right to request that we correct, block or delete any incorrect information related to you. Your request should be processed promptly and correctly. The request to delete Personal Data is processed with regard to any applicable legal requirements. Any complaints you may have on how we handle your Personal Data may be brought to the Data Protection Authority, DPA, which in Sweden is Datainspektionen.
If you wish to contact us in connection with our handling of your personal information, you are welcome to do so by sending an e-mail to firstname.lastname@example.org.
Updated April 5th 2018